Refund policy

If you are not completely satisfied with your online purchase from us, we will gladly accept the return or exchange of unworn, unwashed or defective items, within 14 days of receipt of  purchase.
Please send original sales receipt with return shipment. Return/Exchange packages must be shipped pre-paid. Your card will be promptly credited (less the initial shipping charges), and a return credit receipt will be sent via email(Return merchandise after  14 days of receipt of purchase  OR without sales receipt will only be given current store price credit, less the $10.00 re-stocking fee). Holiday and Seasonal theme merchandise will be allowed for returns 14 days after the calender Holiday date (i.e. Christmas merchandise can be returned for entire refund up to 14 days after December 25th).
To return or exchange an item, please follow these simple steps:
Repack the item in its original packaging, if possible, with the original receipt and message.
For your security, please return your gift with an insured courier and retain your receipt. Impact is not responsible for items damaged or lost in transit. If you are returning an item because it was received damaged, defective or not the correct item purchased, Impact will reimburse the return shipping charges.